Shipping & Returns Policy
SHIPPING & RETURNS POLICY
Your satisfaction is important to us. If for any reason you are not satisfied with your purchase, we accept authorized returns for an exchange or refund under the following conditions: See our Refund Policy.
If you find any damaged, defect, quality problem or wrongly shipped items, you must contact us within 7 days of receipt to discuss any problem, specific reason for return and purpose for return and to receive your RMA Number (See below) before returning any exchange, defective or incorrectly shipped items, and 30 days to return it, from the date it was received. If this item is in your hands more than 30 days, it is considered used and unfortunately, we cannot accept a return.
To be eligible for an exchange or return your item/items must be returned unused, unwashed, unworn, undamaged and in the same condition that you received it. It must also be returned with original tags in the original undamaged packaging including any accessories. Securely packed in a separate box or wrapping other than what it arrived in with RMA Number (Returned Merchandise Authorisation Number) clearly written on the outside.
All sale merchandise is FINAL SALE and not eligible for returns.
Items purchased using a discount or promotional code may not be eligible for exchanges or returns.
Underwear is FINAL SALE.
Unworn swimwear may only be exchanged or returned with original hangtags attached and with original liner intact.
Please contact us by email at contact@kiddizs.online within 7-days of receipt to discuss any problem, and inclued the Order Number, Name of Product, size, colour and giving specific reason for return and purpose for return (we love hearing all your feedback) and to receive your RMA Number before returning any item.
Please do not send your purchase back to the manufacturer.
To return your product, you should mail your product to: Our Cute Little Baby, Suite 7, 105 Windmill Road, Headington, Oxford OX3 7BT UK clearly written on the return packaging to avoid any delay.
To complete your return, we require a receipt or proof of purchase and a shipping tracking number.
If the item/s are damaged or lost when they are returned, the buyer will be responsible as such damage or loss ad we therefore cannot give the buyer any exchange or refund. See our Refund Policy.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Returns Shipping Costs
You should securely mail your product back to: Our Cute Little Baby, Suite 7, 105 Windmill Road, Headington Oxford OX3 7BT UK in accordance with the above, providing a tracking number.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. See our Refund Policy
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Note: Items not received by Our Cute Little Baby will not be eligible for an exchange or refund.
Exchanges (if applicable)
Subject to the above, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We only replace items if they are defective, damaged or wrongly shipped. If you need to exchange it for the same item, send us an email within 48 hours of receipt, as above, before returning at contact@kiddizs.online giving the reason for your exchange and, once agreed with us ,send your item to:
Our Cute Little Baby Suite 7, 105 Windmill Road, Headington Oxford OX3 7BT UK.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Exemptions (If applicable)
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
All sale merchandise is FINAL SALE and not eligible for returns.