Refund Policy

REFUND POLICY

We offer refunds (if applicable) under the following conditions:

Your satisfaction is important to us. If for any reason you are not satisfied with your purchase, we accept authorized returns for an exchange or refund under the following conditions: See our Returns Policy

If you find any quality problems when you receive the items, please contact us within 48 hours of receipt giving full details of your problem. (See Contact Us).

Returns Refund (See our Returns Policy)

You have 30 days to return it from the date it was received. If this item is in your hands more than 30 days, it is considered used and unfortunately, we cannot issue a refund

We will refund the purchase price but not the shipping and handling costs.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from any refund.

If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. See our Returns Policy

Refund Approval

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Lost in Shipping

Subject to the above, if your item/s have not been received within 30 days of the estimated shipping time subject to approval we will replace, exchange or refund. See our Shipping Policy

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Late or missing refunds (if applicable)

If you have not received your refund, first check your credit card statement again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at contact@kiddizs.online 

Thank you